Miami International Airport aims to facilitate the travelling experience by offering comprehensive and accessible services to its passengers. Information centres, lost and found offices and customer services located throughout the terminal provide support to passengers according to their needs. The myMIAccess programme, specially designed for passengers with disabilities, enhances accessibility with services such as multisensory rooms, wheelchair charging stations and visual assistance applications. In addition, facilities such as baggage wrapping and luggage storage services, hotel accommodation and military guesthouses are also available. MIA aims to provide a comfortable and hassle-free travel experience by offering solutions tailored to the needs of each passenger.
Accessibility
Miami International Airport (MIA) has developed comprehensive services and infrastructure aimed at providing an inclusive and accessible travel experience for all passengers. These efforts were crowned in 2023 when the airport received the Accessibility Improvement Accreditation awarded by Airports Council International (ACI). MIA is the first airport in Florida and the second in the US to receive this accreditation. Read more on language assistance.
Services for Passengers with Mobility Impairments
MIA offers various services for passengers with reduced mobility. There are 10 wheelchair charging stations throughout the terminal. These stations allow electric wheelchair and scooter users to safely charge their devices.
Autonomous Wheelchairs
MIA is the first airport in the US to introduce autonomous wheelchairs developed by WHILL Inc. These vehicles serve American Airlines passengers in Concourse D and E.
Multisensory Rooms
For passengers with autism spectrum disorders and similar cognitive differences, MIA has two Multi-Sensory Rooms. These rooms are located in Concourse D and J, after the security check. It aims to reduce travellers’ stress and anxiety by providing a calm and stimulating environment. Nearby family-friendly lounges are also available.
MIAair Programme
Through the MIAair programme, individuals with cognitive or developmental disabilities and their families can rehearse the airport experience before the actual flight. This programme helps passengers feel safer by making it easier to get used to the travel process. Plan your trip with live flights information.
Service Animal Areas
For passengers travelling with service animals, service animal relief areas are available in Concourses D, F, G and J, as well as outside areas in Concourses D, E and J. These areas are equipped with synthetic grass, fire hydrants, waste bags and washbasins. Details at animal relief areas.
MIAmamas Lactation Rooms
For breastfeeding mothers, there are special breastfeeding rooms, called MIAmamas, in each concourse. These rooms offer mothers a quiet and private space. Shopping is nearby: Miami Airport stores.
Contact Information
For more information about accessibility services or to report special needs, please contact MIA’s ADA Coordinator at +1 305-876-7793. See contact page for support.
Tourist Information Counters
Miami International Airport (MIA) provides Tourist Information Counters across its terminals to support passengers with travel needs. Desks are located in Concourse D, Concourse E, Concourse H and Concourse J, with the main office on the 2nd floor of Central Terminal E near the airport hotel. Open daily from 06:00 to 22:00, these counters offer multilingual assistance, translation services, TDD support for hearing-impaired passengers, customer complaint handling and lost property services when the Lost Property Office is closed. Travellers can also receive guidance on city transport, hotel bookings, tourist attractions and emergency messages. For assistance, call +1 305-876-7000.